Exchange & Return Policy
Your satisfaction is very important to us. If for any reason you are dissatisfied with your purchase please give us a call. We will make every effort to provide the necessary technical support, assist you in finding a more suitable product or, upon return of the item, issue a store credit. No refunds.
Unless stated in writing at the time of the sale, all transactions are subject to the terms and conditions below.
Products purchased in the store
Products purchased in the store may be exchanged within 5 days of purchase. The purchased item must be in the new salable condition and returned with all original packaging, owner’s manuals, accessories and warranty card. The item can be exchanged for another product or store credit. No refunds will be given.
All sales of stringed instruments are considered final once they leave the store. Returns will be accepted only as used trade-ins.
We cannot accept returns on harmonicas, pitch pipes, recorders & tin whistles, CD’s, DVD’s, books, software, amplifier tubes, ear plugs, earbuds & head phones, close-outs, “yellow tag” and “Sold As Is” items or Special Orders.
Merchandise purchased online
Merchandise purchased from www.musiciansworkshop.com must comply with all conditions above. Simply give us a call within the five day time period for a Return Authorization Number (RA#) for the item. This number must be clearly visible on the outside of the package or it will be refused. Pack the item securely and return it by UPS, insured for the full value. Once we receive the item, we will inspect it and you will receive a store credit less any shipping and credit card charges*.
No returns will be accepted without an RA number.
All warranties, service or repairs for new items sold online are to be handled through an authorized service center or directly with the manufacturer.** We can provide you with a list of service centers near you. All used items are sold “as is” with no warranty.
If you receive an item that has been damaged in shipment, save all packaging and contact the carrier immediately (usually within 48 hours of delivery) and file a claim with them. Do not return the item to us. We cannot file the claim for you. For UPS shipments go to https://wwwapps.ups.com/webClaims/create
*Credit card charges are not refundable. These are charges the credit card company charges to run your card, they do not offer refunds on these charges.
**If an item is found to be defective (not damaged in shipping) upon receipt please contact us immediately.